Terms and Conditions for Surfcoast Connect

1. Introduction

Welcome to Surfcoast Connect. By using this Website, you agree to comply with and be bound by these Terms and Conditions. These terms are governed by Australian Consumer Law (ACL) and relevant privacy and advertising regulations.

2. Listings and Content

• Basic Listings: We list businesses whose main service area is within the Surfcoast Shire or who otherwise meet our criteria as a Surfcoast business. Basic listings are provided free of charge based on publicly available information or information supplied by the business.
• Surfcoast Connect’s Discretion: Surfcoast Connect reserves the right to determine and approve businesses eligible for listing in the directory, including the right to modify, suspend, or remove listings at our discretion.
• Paid Listings and Enhanced Content: Businesses may purchase listing enhancements, such as images, videos, SEO optimization, and paid promotional advertisements. Paid content, including sponsored articles and posts, will be reviewed and approved by the business prior to publication.

3. Editing and Management of Listings

All business listings are created, edited, and maintained by Surfcoast Connect. Businesses may claim, update, or request changes to their listing by contacting us at shaun@surfcoastconnect.com.au. Surfcoast Connect reserves the right to edit content for clarity, accuracy, or quality.

4. Public Listings and Business Information

• Purpose of Listings: As a business directory, Surfcoast Connect publishes publicly accessible business information to help consumers find and connect with local businesses. Our goal is to support both consumers and the Surfcoast community by providing a comprehensive, accurate resource of Surfcoast businesses.
• Business Owner Rights and Updates: We understand that some business owners may prefer to maintain a low profile. If you are the owner of a business listed on Surfcoast Connect and would like to update, change, or remove information on your business page, please contact us at shaun@surfcoastconnect.com.au. To ensure the accuracy of these requests, we may ask for verification.
• Reporting Closed Businesses: If your business is temporarily or permanently closed, please notify us at shaun@surfcoastconnect.com.au. Closed businesses may still appear in search results to inform users of their status.
• Consumer Right to Information: We recognize that consumers have a right to access information about local businesses in their community. As such, our directory serves as a public resource, publishing information in a manner that is fair, lawful, and based on publicly accessible data.

5. Advertising and Sponsored Content

Surfcoast Connect may display paid promotional advertisements and sponsored content on the Website. Such content will be clearly identified as advertising or sponsored content. We do not guarantee results or specific outcomes from advertising on the Website.

6. Consumer Guarantees and Refund Policy

• Consumer Rights: Under the ACL, businesses have certain rights regarding the purchase of services. If you purchase paid listings or advertising services from Surfcoast Connect and are not satisfied, you may be entitled to a remedy under Australian Consumer Law.
• Refunds and Cancellations: Refunds or cancellations for paid services, including listing enhancements or advertising, are assessed on a case-by-case basis. Contact shaun@surfcoastconnect.com.au to discuss any issues or refund requests.

7. User Conduct

Users agree to use the Website lawfully and respectfully, refraining from actions such as:

• Attempting to hack, manipulate, or compromise the security of the Website.
• Posting misleading, inaccurate, or defamatory information.
• Engaging in unauthorized commercial activities or spamming.

8. Content and Intellectual Property

All content on this Website, including listings, graphics, logos, and images, is the property of Surfcoast Connect or its licensors. Users may not copy, distribute, modify, or create derivative works without prior written permission.

9. Limitation of Liability

• General Liability: While Surfcoast Connect strives to ensure accurate and up-to-date information, we are not liable for any errors, inaccuracies, or omissions on the Website. Users agree to use the Website at their own risk.
• Limitation for Paid Services: Surfcoast Connect is not responsible for any specific results or business outcomes from paid listings or advertisements. To the extent permitted by Australian law, our liability for any paid service is limited to the cost of the service provided.

10. Disclaimer

• Content Accuracy: Information on Surfcoast Connect is provided as a community resource and may include publicly accessible details. Surfcoast Connect makes no warranties regarding the accuracy or completeness of directory information, paid listings, or advertising.
• No Endorsement: The appearance of any business or advertisement on the Website does not constitute an endorsement by Surfcoast Connect.

11. Changes to Terms

We may update these Terms and Conditions periodically. Continued use of the Website constitutes acceptance of the updated terms. The latest version of these terms will always be available on this page.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at shaun@surfcoastconnect.com.au.